Shipment & Returns
Pick up in store available Saturdays between 9am - 12pm
Store address : 4/11 Guthrie St, Osborne Park WA
Orders can be placed online prior or purchased in store. Eftpos available
Please contact us if you are unable to pick up on a Saturday. Pick up can be organized during the week by appointment only
Postage options: all products, except the frozen raw meals, are available online, to be posted out via AusPost. Postage options and pricing at the checkout
International Shipping available
Disclaimer: International shipping is currently unavailable due to the increased risk of seizure of parcels. If you require international shipping please contact me. Courier must be organized by yourself for pick up.
Orders to international locations are sent out at customers responsibility. Please check with your country's customs regulations. Raw Meow cannot guarantee items will not be seized and detained or destroyed at destination. Raw Meow cannot be held responsible for parcels once they leave Australian borders
If you need to cancel your order for any reason, please contact us the same day you ordered to assure we do not proceed with shipping
Please make sure you make an informed purchase. Any pet food or supplement sold in our store is a FINAL SALE. For quality control reasons we do not re-sell items returned to us.
We cannot accept returns for the following reasons:
- If you change your mind and no longer want the product/s
- If the product is not what you expected it to be
- If your pet will not eat the product
- If you have been advised against feeding raw by your vet
If you receive a faulty product from us, return it to us within 30 days of purchase and we will inspect the product. If we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product.
Thank you for supporting Raw Meow