Shipment & Returns
Shipping Information
In Store Pickup
Pickup is available every Saturday between 9.00 AM and 12.00 PM
Address: 4/11 Guthrie Street Osborne Park WA
Orders can be placed online in advance or purchased in store. EFTPOS facilities are available. Cash is accepted.
If you are unable to collect your order on a Saturday, please contact us to confirm an alternative time. Alternative pick up hours are generally 7am-2pm Monday to Thursday only.
Postage within Australia
All products EXCLUDING frozen raw meals are available for shipping via Australia Post.
Shipping options and pricing will be displayed at checkout.
Orders placed before midday AWST are usually dispatched on the same business day.
Tracking information will be provided once your parcel is lodged.
Once parcels have been shipped, Raw Meow is not responsible for delays or loss caused by postal service disruptions. We always do our best to assist with tracking and locating parcels. Please contact immediately so we can liaise with AusPost to help resolve any issues.
International Shipping
International shipping is available to NZ & UK at checkout, with options and pricing calculated at your delivery address.
All orders are shipped from Australia using Australia Post with final delivery handled by local postal services. Once the items leave Australia, we have no oversight or control over its movement.
All international orders are shipped at the buyer's risk. Import regulations vary by country and can change without notice -- it is your responsibility to confirm that our products are permitted to enter your country before ordering.
Please be aware that raw pet food is a restricted or prohibited import and may be seized and destroyed by customs upon arrival. No exceptions or appeals are possible in these cases.
New Zealand customs will confiscate products that contain chicken. Please do not order any items with chicken content, for New Zealand delivery, to reduce the risk of seizure.
Customs authorities may hold, inspect, or destroy parcels at their discretion. Raw Meow cannot offer refunds on products or shipping fees in these cases.
If you have any concerns about your country's import restrictions, please reconsider purchasing from Raw Meow.
Shipping to the United States & Canada
We no longer ship to the United States or Canada. Please check back in the future.
Returns and Refunds Policy
We want you to be happy with every Raw Meow purchase.
Please take a moment to review the following information before placing your order.
Order Cancellations
If you need to cancel an order, please contact us on the same day of purchase.
Once an order has been packed or shipped, we are no longer able to cancel or modify it.
Final Sale Policy
All pet food and supplements are final sale.
For health and safety reasons, we are unable to accept returns or resell any opened or returned items.
Non Returnable Situations
We cannot accept returns or provide refunds in the following situations
• Change of mind
• Product does not meet personal expectations
• Your pet refuses to eat the product
• A veterinarian advises against feeding raw products
• Incorrect product was ordered by mistake
Feeding preferences and dietary tolerance vary between individual pets. We always recommend starting with a small quantity if your pet is new to raw feeding.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us within 30 days of purchase.
We may request photos for assessment and in some cases ask for the item to be returned for inspection.
If the issue is confirmed to be a manufacturing or packing error, we will provide a replacement or appropriate resolution in line with Australian Consumer Law.
Perishable Products
Frozen raw meals cannot be returned under any circumstances.
International Orders
International orders are shipped at the buyer’s responsibility.
If a parcel is delayed or seized by customs, we are unable to offer a refund or replacement for products or shipping fees.
Our Commitment
We take pride in the quality of our food and supplements and want every cat to enjoy the benefits of Raw Meow.
If you have any concerns about a product you have received, please contact us so we can help.
Email: info@rawmeow.com.au
Thank you for choosing Raw Meow and for supporting a small business.