Shipment & Returns

Shipment

Pick up in store available Saturdays between 10am - 2pm

Store address : 221 Bulwer St Perth WA

Orders can be placed online prior or purchased in store. Eftpos available

Please contact us if you are unable to pick up on a Saturday. Pick up can be organized during the week by appointment only

 

Postage options Australia and NZ: all products, except the frozen raw meals, are available online, to be posted out via AusPost. Postage options and pricing at the checkout

 

Returns Policy

If you need to cancel your order for any reason, please contact us the same day you ordered to assure we do not proceed with shipping

Please make sure you make an informed purchase. Any pet food or supplement sold in our store is a FINAL SALE. For quality control reasons we do not re-sell items returned to us.

We cannot accept returns for the following reasons:

  • If you change your mind and no longer want the product/s
  • If the product is not what you expected it to be
  • If your pet will not eat the product
  • If you have been advised against feeding raw by your vet

 

If you receive a faulty product from us, return it to us within 30 days of purchase and we will inspect the product. If we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product.

 


Thank you for supporting Raw Meow